Refund policy

Damaged, defective, wrong or missing items (all countries)

If your Lullnap arrives damaged, defective, or is the wrong or missing item, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund to your original payment method. You do not need to send the item back unless we ask you to.

 

Change of mind (United States, Canada, Australia, New Zealand)

We do not accept returns for change of mind, because the pillow is a personal-use item that you inflate with your mouth. If your order has not shipped yet, you can cancel it within 12 hours of ordering for a full refund.

 

Your 14-day right of withdrawal (European Union, United Kingdom, Switzerland, Norway)

If you live in the EU, the UK, Switzerland or Norway, you have the right to cancel your order within 14 days without giving any reason. The 14 days start on the day you (or someone you name, other than the carrier) receive the pillow.

To cancel, send us a clear statement (for example by the form on our Contact page) with your name, order number and the date you received the order, before the 14 days end. You can use this sentence: "I hereby withdraw from my contract for the sale of the following goods: [order number], received on [date]."

After you cancel, send the pillow back within 14 days. We will give you the return address. You pay the direct cost of returning the item.

We refund all payments we received from you, including the standard delivery cost, within 14 days of receiving your cancellation, using the same payment method you used. We may wait with the refund until we have received the pillow back or you have shown proof that you sent it. You are only responsible for any loss in value caused by handling the pillow more than needed to check what it is and how it works.

This right is in addition to your legal rights when an item is damaged, defective or not as described, which always apply.

 

Lost or late orders

If tracking shows no movement for 30 days, or your order has not arrived 30 business days after it shipped, contact us and we will send a replacement or refund you.

 

How to contact us

Use the form on our Contact page and include your order number. We reply within 2 business days. Refunds are processed within 5 business days of approval; your bank may take a few more days to show it.